Groove in September: Dwell Chat, CRM Options, Trello and HubSpot Integrations, and Extra!

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As we roll into the final quarter of 2019, Groove’s product and engineering groups have begun to work on a number of of your most requested options, together with:

  • Dwell chat
  • CRM options
  • Up to date Trello, GitHub, and HubSpot integrations

And lots of extra!

As all the time, we might be retaining the general public roadmap updated as we transfer by way of every of the brand new objects.


Dwell chatIn progress

We’re excited to announce we’ve began growth on our new dwell chat function, one of the vital standard requests from our prospects.

We will’t give too many particulars at this level, however we will inform you that dwell chat might be tied collectively tightly with all our present merchandise and might be out there on all present Groove plans.

We at present don’t have a hard and fast date for launch, however are aiming to have our beta model out throughout This autumn 2019.

Live Chat

Trello integrationIn beta

We have now utterly rebuilt the Trello integration on your Inbox. As earlier than, you may simply hyperlink your tickets to a brand new or an present card, however now it is possible for you to to view the cardboard particulars in your sidebar always. This provides you the context of every card the place you want it most.

On high of that, any updates on the cardboard in Trello might be proven as actions in your dialog historical past, offering you with a whole overview of all of the exercise round that ticket and its associated playing cards.

Better of all, these actions will be set to re-open your ticket if it has been closed. This allows highly effective and totally customizable workflows, resembling having your ticket re-opened when the linked card has been archived, so you understand you may replace your buyer.

GitHub integrationIn progress

As with our up to date Trello integration, we’re working arduous on implementing the identical enhancements to our present GitHub integration. You’ll get a full overview of any linked points proper in your sidebar, and any motion—such because the closing of a difficulty—can re-open a linked ticket!


HubSpot integrationIn progress

We have now began growth on one other very talked-about integration request, specifically HubSpot!

By connecting your account, it is possible for you to to show a buyer’s data proper in your sidebar and totally customise what you need to see—together with any properties you may need.

Pull in something from contact and firm data to latest offers and engagements, and—in a later iteration—create and sync contacts and arrange new offers all with out ever having to depart Groove!

CRM optionsComing Quickly

We’re comfortable to announce we’ve begun work on enhancing Groove’s very personal CRM options—by far one among our greatest requests during the last 2 years. Whereas we will’t give away too many particulars but, relaxation assured now we have listened to your suggestions and are engaged on CRM capabilities that ought to exceed your expectations!

SettingsIn progress

We’ve begun the event overhaul of our Settings pages, which features a host of usability enhancements to present options—alongside introducing a bunch of latest ones.

Because the settings span throughout a number of features of Groove, the venture will take a couple of months earlier than going dwell. We’ll preserve you within the loop right here on the weblog with all updates.

Google/Workplace 365 loginIn progress

You’ll now have the ability to log in rapidly and simply to your Groove account with one click on sign-in together with your Gmail or Workplace 365 accounts.

Data Base

The header background is the picture that exhibits on the highest of all of your Data Base pages, and this may be simply personalized to match your model and make your Groove Data Base really feel like an extension of your individual web site.

We have now added a set of 12 custom-made, beautifully-designed background photographs so that you can add to your Data Base with just some clicks. These photographs are completely free and canopy a wide range of types and industries, so there’s one thing for everybody to select from.

If none of these fit your fancy, our collaboration with will allow you to select from over 1,000,000 of their superior photographs, utterly freed from cost. Unsplash makes it straightforward to seek out the right photograph and add a smooth design component to your posts. We’re actually excited to give you entry to their library!

Learn extra about this function right here.

UX enhancementsDwell

Primarily based on buyer suggestions, now we have launched a number of vital adjustments to our UX. All collectively, this could assist repair some widespread points prospects have run into. Two important adjustments are:

Editor actions moved to the highest of the display

We moved all editor actions right into a toolbar on the high of the display. It will ensure you can all the time rapidly discover the buttons to Publish or Save & Shut, for instance. This may also place the standing of the article or class you’re enhancing extra prominently into your line of sight.

The editor sidebar now behaves persistently with the remainder of our interface, and scrolls independently from the article or class content material.

We changed all occurrences of infinite scroll with pagination. You will note this on the article overview web page, making it simpler so that you can navigate into an article and again to the precise place you got here from. 

This additionally lays the groundwork for another thrilling updates in our backlog, resembling bulk actions in your articles and classes.

Nick McCreath

Nick McCreath
Nick is Groove’s Chief Product Officer and inner spreadsheet wizard. He’s a discovered lover of all issues Agile, and will be discovered working amongst the workforce and on all issues design.

Nick McCreath


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