Have You Heard of SaaSOps Professionals? They’re Right here to Keep

By  |  0 Comments
Related Products

You would possibly see a brand new function opening up quickly in your IT division: SaaSOps Engineer.

We not too long ago launched the SaaSOps motion at Altitude, our annual IT convention, as a result of it was clear to us that this class exists. SaaSOps is an area that our forward-thinking group continuously operates inside—there simply hasn’t been a proper identify for it but. Right here’s the definition:

SaaSOps noun

: a follow referring to how software-as-a-service (SaaS) purposes are managed and secured by centralized and automatic operations (Ops), leading to diminished friction, improved collaboration, and higher worker expertise

Saying that SaaSOps resonated with individuals is an understatement. The fast response to SaaSOps blew away our highest expectations.

One attendee advised us:

“SaaSOps is the longer term. It’s not only a roadmap for how you can function because the ‘Future IT Skilled,’ but additionally a mindset that can proceed to push you and no matter firm you’re employed for.”

The factor that amazed us essentially the most was all of the IT professionals who began altering their job titles to incorporate SaaSOps, including it to their descriptions on LinkedIn, and even together with SaaSOps in job descriptions for brand spanking new hires.

We talked to some of those SaaSOps trailblazers to study extra about their choice to alter their job titles and what SaaSOps means to them.

Jay Feliciano
SaaSOps – Engineer II at Spotify


“That is the trajectory that my profession is on proper now. That is what I need, and to essentially materialize it, it’s a must to present that you just consider in it.

I’ve been on this area for 22 years, and my profession has completely shifted as a result of I see this new avenue of IT that hasn’t actually been explored but. SaaSOps is the place I’m realigning my profession objectives. We actually consider in SaaSOps at Spotify, so we’re actually increase this operate of IT.

SaaSOps has existed; we simply by no means known as it that. Once I learn [BetterCloud CEO] David’s guide and noticed SaaSOps spelled out, I used to be actually impressed by it and thought ‘Yeah, that is what I wish to do.’”

(In actual fact, Jay is in search of a SaaSOps engineer to hitch his crew at Spotify! Click on right here to study extra.)


Chloe Becquet
SaaSOps/IT Director at BounceX


Becquet attended Altitude and adjusted her job title to incorporate SaaSOps instantly after the convention wrapped.

“I’ve been tremendous pumped in regards to the new title, however I’ve been containing myself. Info expertise has developed and so have my obligations. SaaSOps defines this evolution, and I really feel like a part of a household of pros residing within the cloud!”


Dennisse DeJesus
SaaS Ops – IT Assist at Common Meeting


DeJesus was one other convention attendee who modified her job title on the shut of the convention. “After leaving Altitude, I felt enlightened and empowered. I instantly up to date my LinkedIn information to incorporate SaaSOps IT skilled as a result of that’s what I’m.”


Randy Tanenhaus
SaaSOps and IT Supervisor at ClassPass


“I strongly really feel like my crew is a SaaSOps crew and much from the normal IT crew. I wish to spotlight this and clarify to my management why I’m transitioning to SaaSOps. SaaSOps helps to display that we’re not only a value heart, however that we convey worth to the corporate. I need that worth to obviously be mirrored in our titles and our division.”


Andy Poirier
SaaSOps – Lead Techniques Engineer at The Knot Worldwide


“It’s been laborious to explain my place up till this level. I’ve all the time tried to explain it as a mixture of DevOps and SaaS administration, so I used to be pleasantly shocked at Altitude to seek out out that somebody made a reputation for it. Thanks for that! :)”



Dartanian Richards
IT Assist Engineer II at Thumbtack

“For the previous 4 or so years, my firm has requested me, ‘The place do you wish to go along with your profession?’ and I’ve by no means actually felt glad with any reply. The positions that exist on the market don’t match with what I do and what I’m keen about. I’ve been leaning in the direction of issues like ‘app help’ as a result of it was closest, however listening to David clarify SaaSOps throughout his keynote resonated with me. It clicked, and my mind went, ‘That’s it!’” 


Colin McCarthy
VP, World IT at Essence

I’m planning on together with SaaSOps in future job titles and job postings as a result of it extra precisely describes the work being accomplished. As we transfer to a Zero Belief Community mannequin, I want employees with the ability set to handle finish person information, not simply abilities to construct and patch file and listing servers.”


Rose Layton
Strategic Technical Associate at Strada Training Community

“There’s a few causes that I wish to use the SaaSOps terminology in job descriptions and in my private abilities listing.

First, job descriptions usually are the primary locations for the broader public to see adjustments in terminology. As an illustration, the presence of SaaS as a time period continues to be catching on in lots of IT job descriptions, regardless that it’s a quite common time period in our business. By utilizing ‘SaaSOps’ in our job descriptions, after which by giving context for what that’s, we’re lending ourselves to making sure the legitimacy of the time period and its longevity. 

Second, we’ve got struggled for a very long time to succinctly describe the brand new sort of labor that we do and the experience it requires. In consequence, our job descriptions get lengthy and repetitive with lists of software program stacks, descriptions of all of the completely different duties we do, and so forth. We’re completely satisfied to see new language coming ahead to explain it. My solely hope is that this turns into extra than simply jargon, and that past IT, individuals begin to acknowledge the challenges of the SaaS world with as a lot reverence as they’ve for older ability units comparable to pc networking and .”

Whereas we coined SaaSOps, it falls onto the shoulders of IT professionals to take the reins and make change occur. These new job titles are simply the beginning of the SaaSOps motion. We hope to see an increasing number of IT professionals altering their titles, hiring new crew members, and even re-organizing their groups with SaaSOps in thoughts.

When you’re a SaaSOps skilled, be at liberty to obtain our SaaSOps banner to show in your LinkedIn profile. 

Maddie Consumers


You must be logged in to post a comment Login