Saying the SaaSOps Stars of 2019

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Simply as DevOps has remodeled how firms develop merchandise, SaaSOps has redefined how firms allow their workers by equipping them with the applied sciences they have to be productive, no matter their function.

Outlined as a apply for managing and securing software-as-a-service (SaaS) functions by way of centralized and automatic operations (Ops), SaaSOps has emerged as a crucial job competency because the variety of SaaS functions embraced by workers has exploded. Bigger firms are deploying 163 apps on common now, whereas smaller firms deploy a median of 99.

As a part of its help for the rising SaaSOps motion, BetterCloud final week hosted the SaaSOps Stars Awards, the primary awards ceremony to acknowledge excellent SaaSOps practitioners. Winners included ten people and groups who, by way of their SaaSOps apply, helped their firms scale, elevated productiveness, decreased friction, strengthened safety, achieved larger compliance, protected customers and information, or in any other case took initiative and considerably improved the lives of customers.

Innovation in Training

SaaSOps Award

Rose Layton, a strategic know-how associate at Strada Training Community, gained the SaaSOps Star: Innovation in Training award. Layton led a crew that efficiently accomplished 4 main know-how initiatives in the course of the previous yr whereas additionally preserving a service desk up and working and dealing with routine system administrator duties.

Along with organising a unified helpdesk and common listing and two Workplace 365 to G Suite migrations, Layton facilitated the launch of the Slack Enterprise Grid and its integration with BetterCloud. Her efforts considerably contributed to modernizing the know-how utilized by 800 folks.

Person Delight

The Sprinklr IT crew of ten gained the SaaSOps Star: Person Delight award. They constructed 64 workflows that automated the lifecycle of a dynamic workforce of 1,100 workers in 25 places of work and 10 nations across the globe.

Sprinklr’s workflows cowl onboarding, offboarding, and mid-lifecycle modifications. The initiative taken by the crew, led by Matthew Tedder, decreased friction, elevated safety, and guarantee Sprinklr workers have entry to the apps they want.

Fearless Automator

Colleen Alaimo, IT director of Excella Consulting and winner of the SaaSOps Star: Fearless Automator award, is an automation pioneer. She created 13 customized integrations to streamline onboarding and offboarding workflows. In doing so, she diminished onboarding and offboarding from 2-Three hours throughout 17 functions right down to a mere 10 seconds. Her initiatives protected customers and information and elevated productiveness.

Information Safety

The IT crew at United Capital gained the SaaSOps Star: Information Safety award for reaching an ISO 270001 Info Administration Program Certification for an atmosphere that’s 95% SaaS.

The crew, which incorporates Mark Bowling and Chad Ponder, leveraged BetterCloud to whitelist and blacklist apps. They monitored e-mail forwarding and entry to paperwork retained in G Suite to protect in opposition to insider threats, finally enabling 29 alerts for information loss prevention. Their efforts elevated safety and made the corporate extra engaging to Goldman Sachs, which acquired United Capital earlier this yr.

Person Orchestration

Hichem Ben Marzoug, who leads the two-person IT crew at Drivy, a peer-to-peer car-sharing service, gained the SaaSOps Star: Person Orchestration award. Along with managing the SaaS ecosystem of a 150-person startup and its “fleet” of networked units for the final three years, Ben Marzoug has been charged with guaranteeing a seamless transition of customers, information, and units from Drivy to an buying dad or mum firm this previous summer time. His duties included a posh set of Google G Suite, Microsoft Workplace 365, and Zendesk insurance policies and information, a few of which dated again eight years.


Steve Galinsky, senior programs engineer at Blue Apron, gained the SaaSOps Star: Pioneer award for his early adoption of SaaSOps practices and his persevering with innovation in using automated workflows and different applied sciences that improve productiveness and worker satisfaction whereas lowering friction and the chance of information loss.

Utilizing BetterCloud, he created 60 workflows and a number of other customized connectors to streamline offboarding from apps akin to Google, Field, Workplace 365, Slack, Tableau, Smartsheet, Lucidchart, and JumpCloud, altogether automating 47,000 actions thus far.

Pioneering Staff

The IT crew of Essence, led by Colin McCarthy, world VP of IT, gained the SaaSOps Star: Pioneering Staff award for persistently making use of greatest SaaSOps practices to allow Essence to scale from a small 60-person company with a single sysadmin to a multinational firm with 1,600 workers in 18 places of work in 12 nations.

At Essence, compliance with laws akin to GDPR is aided by multi-instance connectors that help broad visibility throughout a number of domains, delegated admin entry that ensures correct privileged entry administration, and cross-application consumer orchestration, which is automated with offboarding workflows.

Energy Person

Simon Duffey, senior IT supervisor at FinancialForce, gained the SaaSOps Star: Energy Person award for creating upwards of 292 workflows, together with automated actions which can be triggered when an occasion happens, akin to a division change in G Suite.

Along with the 5 native BetterCloud connectors to Salesforce, Workplace 365, Zendesk, Slack, and G Suite, Duffey constructed customized connectors to apps like DocuSign, LastPass, Zoom, and Duo. These integrations diminished onboarding and offboarding from roughly one hour to simply 10 seconds. In addition they minimized the time it now takes to make mid-lifecycle modifications as job duties shift, and workers are promoted and assume new roles. Over time, Duffey has automated greater than half 1,000,000 actions. All advised, at present he saves about 100 hours a month in automating guide duties that after required the eye of a member of IT.


J. Scott Allen, the technical lead for Google Companies at International Funds, gained the SaaSOps Star: Hero award for his fearless efforts to enhance the digital expertise for the corporate’s 10,000 workers. He created greater than 150 workflows utilizing nearly 200 completely different templates and automatic greater than 200,000 numerous actions. He additionally arrange alerts to maintain IT abreast of all of the modifications taking place throughout the corporate’s SaaS environments. After he made his unique job as an exterior contractor redundant, he was introduced on board as a full-time worker to proceed the drive for SaaSOps excellence.


Spotify gained the SaaSOps Star: Staff award for his or her efforts to construct probably the most superior and intensive digital office within the trade right now. Challenged by the corporate’s explosive development, the crew, led by Jennifer Knode, Dan Havas, and Ellinor Brattström, moved to the forefront of the SaaSOps motion as Spotify added workers world wide. Staff members went from managing 2,000 folks in 20 nations to five,000 folks in 79 nations. Utilizing automated workflows, the crew transformed onboarding, a possible level of failure, right into a strategic a part of the worker expertise, designed to convey Spotify’s dedication to worker satisfaction from the beginning.

Congratulations to all of our winners this yr!

For a roundup of all of the thrilling options we introduced at Altitude 2019, click on right here.

Elise Cox


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