Salesforce announced that the newly redesigned Slackbot is now generally available, offering users an out-of-the-box AI agent that lives within Slack.
“By bringing the full power of the Agentic Enterprise where billions of workplace conversations already happen every week, working with enterprise-grade AI becomes as natural as talking to a coworker,” Salesforce wrote in an announcement.
According to Salesforce, Slackbot leverages context within Slack and connected tools to help find answers, organize work, create content, schedule meetings, and take action.
For example, users can ask questions like “Where is that important file someone sent me?” or “What did we decide about the Q4 budget?” or “Catch me up on Project Phoenix.”
“It can help you find answers, organize work, create content, schedule meetings, and take action — all without leaving Slack. There is nothing to install, nothing to learn, and nothing new to manage,” Salesforce said.
The company also says that as organizations introduce more agents across their infrastructure, Slackbot will be the ideal way to work with them, as it can figure out what systems should be involved based on the prompt it is given.
Additionally, Slackbot respects the organization’s existing roles, permissions, and access controls, and will only surface information that a user is allowed to see. Interactions with Slackbot are also private and data is protected in accordance with Slack’s general security and compliance standards.
This new version of Slackbot will begin rolling out to Business+ and Enterprise+ customers starting today and continuing through next month.
